Stow-on-the-Wold & the North Cotswolds

Modern life shouldn’t feel complicated.

Personal tech support in your own home, from one familiar local person. You’ll deal directly with me, Pippa, each time. Together, we can work through the things that are troubling you, using your own devices and home setup.

Book a home visit
  • Your devices, your home setup
  • Different problems, one visit
  • Patient help without jargon
  • Clear prices agreed in advance
Pippa helping a woman use a tablet at home
PatientI will explain things clearly and at your pace, and will be happy to repeat instructions.
PracticalI can help get the job finished, not just explain it. I can provide paper notes to help back up what we cover.
PrivateYour information is treated carefully and confidentially.
LocalBased around Stow-on-the-Wold and nearby villages.

How I can help

Everyday technology — made simpler.

A phone question, a printer that won’t connect, an unfamiliar app: we can work through different problems during the same visit, starting with what matters most to you. I help with the equipment, Wi-Fi and accounts you actually use at home, explaining things clearly and giving you time to practise. Simple personalised notes will help you remember what we cover.

Everyday technology

Phones, iPads, Android tablets, laptops, email, printers, Wi-Fi, smart TVs, Alexa, WhatsApp, FaceTime, photos and more.

Illustration of an older woman enjoying a family video call on a tablet

New device setup

Unboxing, updates, data transfer, app setup, security, accessibility settings and a simple personalised instruction sheet.

Illustration of Pippa helping an older man set up a home printer

Digital safety

Password hygiene, two-factor authentication, privacy settings, software updates, backups and practical scam awareness.

Illustration of an older man using a phone with a shield symbol representing digital safety

Apps & online services

Help learning to use parking apps, online accounts and video calls, or scanning and downloading documents, while you stay in control.

A person using a parking app on their phone in a Cotswold town

NHS & health technology

Help using NHS and GP apps, finding app features, setting up wearables and connecting compatible devices.

Illustration of an older man using the Airmid app on his phone

Confidence with technology

Patient guidance, useful accessibility settings and simple instructions to help you practise everyday tasks on your own devices.

Illustration of an older woman practising on a laptop with friendly one-to-one support

Need help with something else? My skills are wide ranging, and these are just examples. Please enquire even if your task isn’t listed. Tell me what you would like to do and I’ll explain how I can help, or whether a specialist would be more suitable.

Simple Pricing – friendly, practical tech support at your own home.

Home visits have a one-hour minimum charge, with additional time charged per quarter hour. Prices are agreed before booking, and we’ll agree any extra time before continuing. You can use your appointment to work through several questions or problems.

Tell me what you need help with and your town or village. I will confirm availability and the visit arrangements before booking.

Ask about a visit

About Pip-PA

A more personal alternative to a helpdesk

Pip-PA is built around a simple idea: many people are perfectly independent, but modern technology can make ordinary tasks unnecessarily difficult.

When you contact Pip-PA, you speak to me, Pippa, and I’m the person who comes to help. If you book again, you’ll see the same person, so we can build on what we’ve already covered and my familiarity with your setup.

I’m Pippa, and I live in Stow-on-the-Wold. Now that both my children are at university, I’m putting the experience I’ve gained helping my parents and in-laws navigate the digital world to wider use. I’ve seen how much difference friendly, patient support can make.

I offer individually tailored sessions in your own home, with time to ask questions and practise on your own devices, at your own pace. My skills cover a wide range of everyday technology and practical digital tasks, so please ask about anything you need help with, even if it isn’t mentioned here.

Service area

Stow-on-the-Wold and surrounding villages

Home visits in Stow-on-the-Wold and surrounding villages.

The Pip-PA Trust Charter

Trust is the most important part of the service.

Technology and online accounts can involve very private information. Pip-PA is designed around clear boundaries, client control and sensible safeguards.

  1. We discuss what you need and I explain what I am doing to address this.
  2. I never ask for or retain banking PINs.
  3. I do not provide regulated financial, legal or medical advice.
  4. I do not see or keep banking passwords.
  5. Customer information is treated confidentially.
  6. Prices are agreed before work begins.
  7. The client stays in control of decisions and transactions.
  8. Where a specialist is needed, I help identify the right next step rather than pretending to be one.

Things I can help with

  • Accessing an online account
  • Downloading statements or documents
  • Understanding where a function is
  • Contacting a bank or provider through official channels
  • Completing technical steps at your direction

Things I won’t do

  • Choose investments or financial products
  • Make financial decisions for you
  • Keep card PINs or banking passwords
  • Give legal, medical or regulated financial advice
  • Take control away from the client

Questions

Frequently asked questions

Do I need to be good with technology already?

Not at all. The service is designed to be patient and straightforward. You do not need to know the right technical words before calling.

Can we cover more than one problem?

Yes. Bring your list of questions and we’ll agree where to start. We can work through different tasks in the same visit, as time allows. I’ll discuss any extra time and cost with you before continuing.

Will I see the same person each time?

Yes. You’ll deal directly with me, Pippa, from your first enquiry through to your home visits. Returning visits build on what we’ve already covered.

Can you help with something that isn’t listed?

Please ask. My skills are wide ranging and the services listed are examples. Describe what you need and I’ll let you know whether I can help.

Can you access my online banking?

I can help you navigate technology and official bank channels while you remain in control. I do not retain banking passwords or PINs and I do not make financial decisions or transactions for clients.

Do you repair broken computers?

I can help diagnose many everyday problems and resolve software, setup and connectivity issues. If specialist hardware repair is required, I can help identify the appropriate next step.

Can you help me after the visit?

Get in touch if you need further help. We can discuss the next step and arrange another home visit if needed.

Are you a care agency?

No. Pip-PA provides everyday tech support at clients’ homes. It does not provide personal care, clinical care or emergency response services.

Get in touch

Tell me what you need help with.

Please contact me with any questions about how I can help. My skills are wide ranging and aren’t limited to the examples mentioned here. Whether you have one task or a list of problems, tell me what you need — you don’t need to know the technical words.

Phone, text or WhatsApp
07565 330780
Viewing on your phone? Send a text · WhatsApp

Email
[email protected]

Hours
Monday to Friday, 9.30am–4.30pm.
Home visits by appointment.

Arrange a home visit

Email a brief description of what you need help with and your town or village.

Email Pippa

Opens your email app. Please do not include passwords, PINs or sensitive account information.